Как удалить Киви кошелек и возможно ли это?

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удаление киви кошелька

Киви очень популярная платежная система, которой пользуются миллионы человек. Однако иногда у людей возникает потребность в удалении своего кошелька. Причины могут быть разными — создан новый счёт или хочется сменить сервис и т. д. Давайте разберемся, как можно удалить киви кошелек и возможно ли это.

Есть ли возможность удалить кошелек?

Зачем удалять Qiwi? Очень часто люди регистрируют его для одной операции и потом просто не пользуются им. В некоторых случаях причиной удаления является потеря сим-карты, на которую регистрировался кошелек. Без номера телефона управлять своим счетом не получится и он становится бесполезным.

Пользовательское соглашение не предусматривает возможности удаления кошелька и такой опции просто нет в профиле. Но как же быть? Оказывается есть несколько вариантов избавиться от кошелька по-особенному.

В соглашении сервиса и пользователя есть один интересный пункт, в котором сказано, что если человек не хочет пользоваться кошельком, он может просто его заблокировать. По истечении некоторого периода времени, счёт будет удален системой.

Как же удалить Киви?

Давайте по пунктам разберемся, что нужно сделать, чтобы избавиться от кошелька:

  1. войдите в кошелек;
  2. перейдите в раздел помощи и при помощи специальной формы сообщите в поддержку, что хотите избавиться от кошелька;
  3. в течение пары дней вам на почту придет ответ, что запрос на удаление отправлен в службу безопасности.

Бывают случаи, когда техподдержка не хочет выполнять просьбу пользователей. Не отчаивайтесь, просто отправляйте запросы вновь и вновь, пока не добьетесь своего. Иногда сотрудники могут попросить вас предъявить доказательства того, что это ваш кошелек. В этом случае можно сделать скриншот истории и отправить его в поддержку.

После того, как техподдержка убедится, что вы являетесь настоящим владельцем, кошелек удалится в течение суток. Чтобы удостовериться, что его больше нет, попробуйте войти в профиль при помощи своего старого логина и пароля.

Те, кто живет в крупных городах могут поступить гораздо проще. В МСК, СПБ и др. мегаполисах есть офисы Киви. В них можно прийти лично и обратиться к операторам с просьбой об удалении. При себе нужно иметь паспорт и телефон, привязанный к кошельку. Операция займет несколько минут. От вас потребуется только заполнить заявление.

Когда кошелек удалить невозможно?

В отдельных случаях быстро удалить кошелек не получится. Так, если у вас нет телефона, на который зарегистрирован кошелек, избавиться от счета будет сложно. Единственный выход в такой ситуации — ждать, пока система не удалить кошелек сама по причине неактивности.

Кошелек нельзя удалить также в случае, если ваша личность не подтверждена. Поддержка должна убедиться, что просьба исходит от настоящего владельца. Вы будете получать отказ в удалении, пока не предоставите свои личные доказательства того, что это действительно ваш кошелек.

Что делать если кошелек заблокирован?

Бывает так, что пользователи сталкиваются с проблемой заблокированного кошелька. То есть они пытаются войти в свой счёт, а система пишет, что он заблокирован. Если вы самостоятельно не блокировали кошелек, стоит подозревать взлом. Очень часто сервис блокирует кошельки, если считает, что в них был выполнен несанкционированный вход. Это позволяет защитить деньги, но ставит настоящего владельца в сложное положение.

Что же делать в такой ситуации? Ну тут все просто. Нужно обратиться в поддержку и описать ситуацию. Для возвращения доступа к счету, потребуется предоставить свои документы, по которым можно понять, что он действительно принадлежит вам.

Заключение

Удаление кошелька не сложная процедура. Все что вам нужно сделать — написать в поддержку и подтвердить свою личность. Это можно сделать с телефона, при помощи приложения или с компьютера, зайдя в свой кошелек через официальный сайт. Если вы не хотите предпринимать ничего такого, тогда просто забросьте кошелек и он сам удалится через год.

 

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